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“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration; I can humiliate or humour, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we can help them become what they are capable of becoming.​”   Johann Wolfgang von Goethe

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